Terms & Conditions

Please find Terms & Conditions of service for the Haveli Limited (“Haveli”) online store (myhaveli.com) (the “Site”), including our Return Policy, below. When placing an order you acknowledge that you agree to the terms outlined here in full. If you have questions about any of our policies, please email welcome@myhaveli.com .


Our goal is to deliver your order as quickly as possible. Haveli delivers within Jamaica using a private delivery service, and outside Jamaica using DHL (or another comparable reputable international courier). We endeavor to process your order within 48 hours of receipt; however, shipping and processing time does not include weekends or holidays, and may be delayed if we are unable to verify your credit card or address information. Please provide a valid email address and phone number when placing your order. If we are unable to reach you, or verify your order, it may be subject to cancellation.

All shipments are insured up to 50% of the value of the merchandise and may require a signature, at which point responsibility for the purchased goods is passed on to you.

We aim to provide shipping services to most locations worldwide, but please note that our shipping provider may have specific shipping restrictions in place on certain destinations. We will notify you as soon as possible if shipment cannot be completed to your location.

We are not able to ship to PO Boxes or APO/FPO addresses at this time.

Customs authorities require us to accurately declare the value of all merchandise directly on the package. If you have questions about international shipments, duties, taxes or other charges please email welcome@myhaveli.com . You are responsible for payment of any taxes, duties or other charges imposed by Customs authorities in your country.

Haveli is not responsible for additional taxes and duties. Should you refuse a shipment from Haveli, you will be responsible for the original shipping charges, any duties, taxes or other charges that are incurred on the package (both from the original shipment and return), and the cost of returning the package to us.


All products are subject to availability; and we reserve the right to limit the quantity of products we supply, supply only part of an order or divide orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion.

We will promptly inform you if we are unable to fulfil your order.


If your order isn’t quite right, please contact us as soon as possible. We will be happy to exchange all non-Final Sale, unworn and undamaged items up to 14 days after delivery, subject to availability. Shoes will only be accepted if returned in their original box with all original packing material. All items must have their original tags attached. Please note that we do not facilitate refunds.

All Sale Items and Special Orders are Final Sale.

Return requests received more than 14 days after the original purchase date are subject to refusal.

*Given that each piece is made using traditional methods and most of the work (if not all) is done by hand, there may be minor defects or inconsistencies. If that’s the case, we sincerely apologize and will facilitate an exchange.  Please send photos of the defects to welcome@myhaveli.com and we will process the exchange.

Haveli will not refund international duties and taxes. Please contact your local customs office for any questions.


Orders may be cancelled up to 24hrs after purchase.

If you wish to make a change to a new order, please contact Customer Service at welcome@myhaveli.com or +1876-577-3242. Order changes and cancellations will be accommodated if possible. Refused packages are subject to a restocking fee.


Haveli accepts the following major credit cards: Visa and Mastercard as well as payments through Paypal.


At the time of check out, you will be prompted to create an account, which will enable you to keep track of your orders, favorite items and save shipping addresses for your convenience.

Haveli provides you with the option to safely store your credit card details for ease of shopping. Your full card details will never be displayed, except for the last four digits so that you may properly identify the card being used.


When creating an account or placing an order, you acknowledge that you agree to the terms of the Haveli Privacy Policy, effective September 10, 2020.

Please see our Privacy Policy for more information at https://myhaveli.com/privacy-policy/



The security of the information regarding your order is very important to us. We use 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Haveli. Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the Haveli website.


All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. We use natural fibers, natural dyes and traditional production techniques. Our pieces are predominantly made by hand and as such, there may be variations in colour or finishing from piece to piece. Please take note of care instructions. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.


As between you and Haveli, Haveli is the owner and/or authorized user of any registered or unregistered trademark, trade name and/or service mark appearing on the Site, and is the copyright owner or licensee of the Materials and Content on the Site, unless otherwise indicated. The Haveli logos, designs, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials (collectively, ‘Haveli Intellectual Property’) are owned by Haveli and may be registered in the United States and internationally. You agree not to display or use the Haveli Intellectual Property in any manner without Haveli’s prior permission. Nothing on the Site should be construed to grant any license or right to use any Haveli Intellectual Property without the prior written consent of Haveli.

Except as otherwise provided herein, use of the Site does not grant you a license to any Materials and Content or features you may access on the Site and you may not modify, rent, lease, loan, sell, distribute or create derivative works of such Materials and Content, features or materials, in whole or in part. Any commercial use of the Site is strictly prohibited, except as allowed herein or otherwise approved by us. You may not download or save a copy of any of the Materials and Content or screens for any purpose except as otherwise provided by Haveli. If you make use of the Site, other than as provided herein, in doing so you may violate copyright and other laws of the United States and/or other countries, as well as applicable state laws, and you may be subject to liability for such unauthorized use. The information on the Site including, without limitation, all site design, text, graphics, interfaces, and the selection and arrangements is protected by law including, but not limited to, copyright law.


Haveli publishes information on its Site as a convenience to its visitors. While Haveli attempts to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to the Site at any time without notice. The Haveli products described in the Site may not be available in your region. Haveli does not claim that the information in the Site is appropriate to your jurisdiction or that the products described in its Site will be available for purchase in all jurisdictions.

You assume all responsibility and risk with respect to your use of the Site, which is provided ‘AS IS.’

You agree to defend, indemnify and hold Haveli Limited, its directors, officers, employees, agents and affiliates harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys’ fees, in any way arising from, related to or in connection with your use of the Site, your violation of the Terms or the posting or transmission of any materials on or through the Site by you, including, but not limited to, any third-party claim that any information or materials you provide infringes any third party proprietary right.


Any dispute relating in any way to these Terms, your visit to the Site, or to any purchase, return or other transaction with Haveli shall be submitted to confidential arbitration in Kingston, Jamaica. However, if you have in any manner violated or threatened to violate any Haveli Intellectual Property right, we may seek injunctive or other appropriate relief in any court with jurisdiction, including the courts in Kingston, Jamaica. You consent to exclusive jurisdiction and venue in these courts. Any arbitration under this agreement and these Terms shall be conducted under the prevailing rules of the Jamaican Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, we agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.


myhaveli.com and related services are made available to you pursuant to the stated Terms & Conditions and any other rules posted on our Sites (collectively, the “T&C”). By visiting myhaveli.com you are accepting and consenting to the practices described in the T&C.

We may modify the T&C from time to time, and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified T&C. For those persons wishing to use our services, they must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase, including the Return Policy. Please read the T&C and check back often. If you do not agree to any change to the T&C, then your only recourse is to immediately stop using the Site.


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